HOLIDAY DEAL - DISCOUNT UP TO 70%
To ensure the progress of your order, please clearly confirm the delivery time and address before transferring the deposit for your order. That means your order has been confirmed for production and the product’s materials will be shipped to the production site within 12 hours from the time the deposit is confirmed with the supplier.
For confirmed order, your order is confirmed for production to remote partners. We are responsible for the production and shipping according to the procedure and receive any problem claims from the product after receiving the goods. All materials and materials are adhered to and guaranteed to the original design version committed to our brand policy.
When there is a problem need to cancel the order. Please notify us within 3 days of receiving confirmation of deposit receipt from us. In this case, the product is still manufactured according to the material and color requirements of your order. However, the refund of the deposit will still be made in case of unilateral cancellation confirmation from the customer. In this policy, the applicable deposit refund is currently 20% of all order value. The refund process will be responsible for the order’s own consultant and will be refunded to the customer.
*Please note that Vogbiton is not responsible for any losses/damages during the return shipping process and we recommend insuring your shipment for peace of mind.
To ensure a successful return, please make sure that your item(s) is in as-new condition and shipped securely in its original packaging. If you do not have the original packaging on hand, there will be an additional repackaging fee charge. We strongly encourage you to keep your packaging for 14 days in case you decide to return your order.
Your order will be inspected by our team once it arrives at our warehouse. Provided it is in as-new condition, we will issue a refund less the outbound and return shipping fee (and if applicable, repacking fees and 20% Restocking fee for Made To Order Items). Please note that both the outbound and return shipping comes directly from our carrier. For return shipping fees, the cost varies depending on your shipping location and item(s) ordered, and is quoted by the third-party shipping carriers we work with. No return shipping fee will be applicable if you choose to arrange your own return shipping. White glove delivery service charges are not refundable.
At Vogbiton, we take great pride in the quality and craftsmanship of our furniture, and thus we also accept returns for made-to-order items. Please note for all made-to-order items, a 20% restocking fee in the form of store credit will be applicable.
Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.
We do not accept any returns or exchanges on COM orders. All items marked as final sale/warehouse sale and showroom samples are also non-refundable and non-exchangeable.
Contact us at firstname.lastname@example.org to get more information.
Please check your parcel for damages, if any, upon receipt. To be certain there are no damages, you may open your parcel while delivery driver is still on location. If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the damage. Contact us immediately if this issue arises. Vogbiton cannot take responsibility for any damages if the above actions were not taken.