GIAO HÀNG

DỊCH VỤ GIAO HÀNG CAO CẤP MIỄN PHÍ TẠI VIỆT NAM

VOGBITON cung cấp dịch vụ giao hàng cao cấp đến căn hộ của khách hàng. Cùng với đội ngũ nhân viên chuyên nghiệp có nhiều kinh nghiệm trong việc vận chuyển và lắp đặt.

Nhân viên giao hàng VOGBITON luôn đưa hàng đến căn hộ hoặc vào phòng khu vực khách hàng yêu cầu, sau đó sẽ tiến hành mở thùng giấy, kiểm tra sản phẩm. Dọn dẹp thùng giấy, rác nếu có và bàn giao sản phẩm hoàn thiện cho khách hàng.

HOÀN TRẢ

We offer a 7-day return policy. If you are not satisfied with your purchase for any reason, you have up to 7 days from the date of delivery to contact us and submit the return form regarding the return of your item(s). Please note that the shipment of a return is to be independently arranged and covered by the customer. Item(s) must be received back to our warehouse within 30 days from the delivery/pick-up date. VOGBITON will not responsible for any losses/damages during the return shipping process, and we recommend insuring your shipment for peace of mind.

We kindly request that customers obtain our approval before arranging their own shipping for returns. This ensures that the return process runs smoothly and that we can properly track and receive your item(s). Additionally, we will not be able to issue a refund if the return has not been approved.

To ensure a successful return, please make sure that your item(s) is in as-new condition and shipped securely in its original packaging. If you select White Glove Service, please request to keep the packaging if you are considering a return.

We will not accept any returns that are not in its original packaging therefore we strongly encourage you to keep your packaging for 7 days in case you decide to return your order. At VOGBITON, we take great pride in the quality and craftsmanship of our furniture, and thus we also accept returns for made-to-order items. Please note for all made-to-order items, a 20% restocking fee in the form of store credit will be applicable.

Refunds (less the 20% restocking fee and/or other applicable fees) will be issued once the item is received and inspected at our shipping warehouse, original shipping fees and white glove delivery fees are non-refundable. Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.

Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.

We do not accept any returns or exchanges on COM orders. All items marked as final sale/warehouse sale and showroom samples are also non-refundable and non-exchangeable.

Contact us at info@vogbiton.com to get more information.

*Disclaimer*
Please check your parcel for damages, if any, upon receipt. To be certain there are no damages, you may open your parcel while delivery driver is still on location. If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the damage. Contact us immediately if this issue arises. VOGBITON cannot take responsibility for any damages if the above actions were not taken.

Final Sale (Warehouse Sale Products):
All warehouse sale items are final sale. No warranty coverage, returns, exchanges, or price adjustments.

Policy for defective items:

We have a rigorous quality check practice in place to verify all items twice before they are shipped out. However, life happens and there may be a rare case that an item with minor flaws gets shipped out. In the unfortunate event that you face any problems with your product please take photos or video that demonstrates the issue and describe the issue in as much detail as possible. Contact us at claims@vogbiton.com right away and our claims staff will work with you to determine the appropriate steps.

Actual photos of defect must be emailed to: claims@vogbiton.com immediately after receipt of order.
** Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim.

As a resolution, we will either provide you with a new product, a replacement part, offer blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us in order to receive your product refund (please note a 20% restocking fee will be applicable). Note that all of our products come with a 1 year warranty period.

*VOGBITON reserves the right to request return of the defective unit before sending a replacement. Defective unit must be properly packaged.

We will not be able to process your claim if your item:

• Was delivered more than 14 days ago
• Has been used. The Warranty Policy applies instead”